RESOURCES

Resident Toolbox

Help us be more efficient by using your Resident Portal to complete an online maintenance request form. The After Hours Emergency Maintenance phone is 763.572.4369. After Hours Emergency Maintenance phone for: Calhoun West, Greenway Commons, Lakewood Isles, Lynn Apartments, Lynwood Commons, St. Anthony Village, and St. Anthony Village NE is 612.275.8941.

MAINTENANCE REQUEST

Parking & Plowing

Parking in our urban communities can be a challenge. We recommend some online tools that will assist you, especially when snow and plowing season hits. The city of St. Paul offers information on their website as well as an app that give you real-time parking options. The city of Minneapolis offers website info and an app for winter parking alerts.

PLOWING ALERTS

At Home Residents

Hopefully you’ve experienced our “Clean, Quiet, Well-Maintained” philosophy first-hand. One of the reasons we are so successful is you! You are living with us and telling your friends about why you enjoy it via online reviews and face-to-face. More than 10% of our prospective residents have been referred to us by current residents! Thank you. In an effort to increase communication and keep you informed we’re created this Resource page. Let us know your feedback so we can continue to improve on this digital resident toolbox.

Maintenance

Parking & Plowing

Parking in our urban communities can be a challenge. We recommend some online tools that will assist you, especially when snow and plowing season hits. The city of St. Paul offers information on their website as well as an app that gives you real-time parking options. The city of Minneapolis offers website info and an app for winter parking alerts.

PAY RENT

A friendly reminder… it states in your lease agreement that you are required to pay your rent and all other amounts owed through our secure online resident portal. As of August 1st, 2016, all residents who pay their rent and/or any other amounts owed with a check will be charged a check processing fee. If you need help setting up your portal, feel free to call your Management office for assistance. Your secure portal is accessible on your mobile device, tablet, and desktop computer.

Pay Rent

POLICIES

These policies are subject to change without notice.

Inspections: Twice each year our maintenance staff will need to access your apartment for preventative maintenance. Residents will be notified by management prior to entry.
Communication: At Home Apartments uses phone, text, and email correspondence as official means of communication between management and residents. Be sure to check email and voicemail frequently for important information regarding your community.
Package Acceptance: Review the Package Delivery Addendum in your lease packet for more information about package deliveries. If your community has an on-site leasing office, as a service to our residents, we are glad to accept package from delivery services when you are not home. However, this does not include the acceptance of letters.
Rental Payments: The full monthly rent is due on the 1st of each month. At Home Apartments requires all residents to participate in the Online Portal. The Online Portal allows you to set up automatic payments directly from debit/credit cards or bank accounts. Each resident is individually responsible for paying the full amount of rent and any other money owed to Management. If rent is not paid in full by the 3rd of the month, each resident will receive an 8% late fee charged to the online portal account. A $25 NSF charge will be assessed for any payments returned by the bank. Remember that any non-payment of rent or habitually late payments may result in eviction or termination of your lease agreement.
Fire Safety: For your safety and safety of all residents in your vicinity do not use extension cords or multi-plugs. Only Power strips are allowed per the Fire Marshall. Check your smoke detector monthly by pressing the button. If you don͛t hear it beep, replace the battery. If this is not successful, please call the office.
Severe Weather: As a reminder, in the event of a storm: stay away from windows, remain indoors, take cover in a stairwell or emergency shelter location, and unplug electronics such as computers and televisions. Always have candles, matches, flashlights, food, and water available. Make sure your family or roommates know where these items are kept at all times. Bring these items with you while you seek shelter.

AT HOME RESIDENTS

We’re glad you live with At Home. It’s a choice that more than 10,000 people currently profess. The At Home team doesn’t just see that as a number of customers – we are privileged to have our ‘customers’ live with us. That’s a responsibility that we do not take lightly. We strive to be better and always improving for you. Did you know that you can pick your neighbors? Simply tell your friends about our communities, and you could get $200 off your next month’s rent! Interested in working within our company? Check out our careers now. And we invite you to learn more about the other At Home communities, too.

Visit At Home Apartments of St. Cloud, MN

We offer a variety of layouts, prices, and locations. Live on or near a bus route with convenient access to many St. Cloud businesses.

Visit At Home Apartments of Kansas City, KS

We invite you to choose from one of our ten communities in northeast Johnson County to make your new home.