Resources
Welcome to your Resident Toolbox, with everything you need to feel At Home.
REPORT AN EMERGENCY
If you need help immediately, call After Hours Emergency Maintenance at
(St. Cloud only)
CREATE A MAINTENANCE REQUEST
For more routine requests, complete an online maintenance request form. Click here to access.
PAY MY RENT
AHA lease agreements require paying rent and other amounts owed through our secure online Resident Portal. Click here to access.
LEARN ABOUT PARKING & PLOWING
Parking can be a challenge in our urban communities. View information, alerts, and real-time parking options in Minneapolis, St. Paul, and St. Cloud.
VIEW POLICIES
Get information about communications, inspections, payments, fire and severe weather safety, and more. Click to access.
WRITE A REVIEW
If you love living At Home, tell the world in a Google Review! Click to access reviews.
(If you wish to report an issue, however, please contact us directly so we can help you more quickly!)
LEARN ABOUT MILITARY DISCOUNTS
Service members or veterans can receive half off security deposits, and application fees credited back toward rent. Have questions? Contact us.
LEARN ABOUT PREFERRED EMPLOYER DISCOUNTS
Please contact us to learn more about our Preferred Employer program and see if your employer is on the list!
CONTACT US WITH OTHER QUESTIONS
Have a question we haven’t answered? Ask away! Click here for contact info.
REFER A FRIEND
Did you know that you can help us find your new neighbors — and get paid for it? Just tell your friends about us, and you could get $250 off next month’s rent! Applicants must be approved by management, sign a 12-month lease, and indicate your name at lease signing as to how they found the apartment.
POLICIES
Policies are subject to change without notice. Please contact us with any questions.
COMMUNICATIONS
At Home Apartments uses phone, text, and email correspondence as official means of communication between management and residents. Be sure to check email and voicemail frequently for important information regarding your community. Make sure to add the email addresses for your community to your approved sender list to stay up-to-date.
PACKAGE ACCEPTANCE
Please review the Package Delivery Addendum in your lease packet for more information about package deliveries. If your community has an on-site leasing office, as a service to our residents, we are glad to accept packages from delivery services when you are not home. However, this does not include the acceptance of letters.
RENT PAYMENTS
The full monthly rent is due on the 1st of each month. At Home Apartments requires all residents to use the Online Portal to pay rent and any other amounts due. The Online Portal allows you to set up automatic payments directly from debit/credit cards or bank accounts. Each resident is individually responsible for paying the full amount of rent and any other money owed to Management. If rent is not paid in full by the 3rd of the month, each resident will receive an 8% late fee charged to the Online Portal account. A $25 NSF charge will be assessed for any payments returned by the bank. Remember that any non-payment of rent or habitually late payments may result in eviction or termination of your lease agreement.
FIRE SAFETY
For your safety and safety of all residents in your vicinity, do not use extension cords or multi-plugs. Only power strips are allowed per the Fire Marshal. Check your smoke detector monthly by pressing the button. If you don’t hear it beep, replace the battery. If this is not successful, please call the office.
SEVERE WEATHER SAFETY
As a reminder, in the event of a storm: Stay away from windows, remain indoors, take cover in a stairwell or emergency shelter location, and unplug electronics such as computers and televisions. Always have candles, matches, flashlights, food, and water available. Make sure your family or roommates know where these items are kept at all times. Bring these items with you while you seek shelter.